Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for homeowners, contractors, and interior design professionals seeking premium flooring solutions. By using this site, you confirm you are at least 18 years old and legally capable of entering binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product images, and software, is the property of Floors Specialty Shop or our suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our flooring products (including carpet, engineered wood, laminate, vinyl, and accessories). However, slight variations in color or texture may occur due to:

• Monitor display differences
• Natural material characteristics
• Product batch variations

For absolute certainty, we recommend ordering samples before purchasing full quantities.

2.2 Technical Specifications

All technical information (dimensions, material composition, installation requirements) is provided by manufacturers. While we verify this information, we cannot guarantee complete accuracy and recommend professional consultation for specific installation needs.

3. Ordering Process

3.1 Placing Orders

By placing an order, you:

• Agree to pay the full amount including shipping and applicable taxes
• Confirm all provided information is accurate
• Accept responsibility for any customs/duties fees (international orders)

3.2 Order Confirmation

After placing an order, you’ll receive:

• Immediate email acknowledgment
• Follow-up confirmation when your order ships (within 1-2 business days)

Your order becomes binding when we send shipping confirmation.

3.3 Order Modifications

Order changes/cancellations must be requested within 2 hours of placement by emailing [email protected]. We cannot guarantee requests made after processing begins.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

All transactions are processed through PCI-compliant gateways. We never store complete credit card information on our servers.

4.3 Pricing Errors

In the rare event of pricing errors, we reserve the right to cancel orders and refund payments. We will notify affected customers promptly.

5. Shipping Policy

5.1 Shipping Options

Method	Cost	Carrier	Delivery Time	Features
Standard Shipping	$12.95	DHL/FedEx	10-15 business days	Tracking + Insurance
Free Shipping	Free (orders >$50)	EMS	15-25 business days	Basic Tracking

5.2 Delivery Limitations

We cannot ship to:

• Asian countries (specific restrictions apply)
• Remote regions without carrier service
• PO Boxes (signature required)

5.3 Delivery Responsibilities

Once products leave our warehouse, risk of loss transfers to you. Please inspect packages immediately upon delivery and report any damage within 3 days.

6. Returns & Exchanges

6.1 Return Eligibility

You may return most items within 15 days of delivery if:

• Products are unopened/unused in original packaging
• Original proof of purchase is provided
• Return is initiated via our authorized process

6.2 Non-Returnable Items

The following cannot be returned:

• Flooring samples (material swatches)
• Self-adhesive products with exposed backing
• Custom-cut materials
• Opened adhesives/supplies

6.3 Return Process

1. Email [email protected] with RMA request
2. Receive RMA number and instructions
3. Ship items to our El Paso facility
4. Allow 3-5 business days for inspection

Note: Customers are responsible for return shipping costs unless the return results from our error.

6.4 Refund Processing

Approved refunds will be issued to your original payment method within 7-10 business days. Original shipping fees are non-refundable except for our errors.

7. Limitations of Liability

7.1 Product Use

Floors Specialty Shop is not liable for:

• Improper installation or maintenance of products
• Flooring performance in unsuitable environments
• Consequential damages from product use

7.2 Website Use

We strive to maintain 24/7 website availability but are not liable for:

• Temporary outages or technical issues
• Viruses/malware from third-party links
• Inaccuracies in user-generated content

7.3 Maximum Liability

Our total liability for any claim related to these terms or your orders shall not exceed the purchase price of the products in question.

8. General Provisions

8.1 Governing Law

These terms are governed by Texas law. Any disputes shall be resolved in El Paso County courts.

8.2 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

8.3 Severability

If any provision is found invalid, the remaining terms remain in full effect.

8.4 Contact Information

For questions about these terms:

Floors Specialty Shop
1736 Ward Road
El Paso, TX 79912 USA
Email: [email protected]