Welcome to Floors Specialty Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium flooring products and services to help you make informed decisions for your space.

About Our Products

What types of flooring do you offer?
We specialize in premium flooring solutions including Carpet, Engineered wood flooring, Laminate flooring, Luxury vinyl click flooring, Solid wood flooring, and various vinyl options (planks, tiles, sheets). We also carry all necessary accessories like underlay, mats, gripper rods, and trims.
Can I order samples before making a large purchase?
Absolutely! We highly recommend ordering samples to see and feel the quality of our flooring products before committing to larger quantities. Our samples ship quickly to help you make the perfect choice for your space.
How do I choose between different flooring types?
Consider your space’s traffic, moisture exposure, desired aesthetics, and budget. Luxury vinyl works well for high-moisture areas, while solid wood offers timeless elegance. Our customer service team at [email protected] can provide personalized recommendations.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days). If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options:
1. Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
Do you ship internationally?
Yes! We proudly serve customers worldwide, though we currently cannot deliver to some remote areas in Asia and other select locations. Our global delivery process is specially designed to bring premium flooring to your doorstep, whether you’re in Texas, Toronto, or Dubai.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. This allows you to monitor your flooring’s journey from our facility to your installation site.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Are there any hidden fees?
No hidden fees. The price you see is what you pay, plus applicable shipping costs (unless your order qualifies for free shipping). Taxes are calculated at checkout based on your location.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the day you receive your order. If you’re not completely satisfied, contact our customer service at [email protected] to initiate the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Additional Support

How do I contact customer service?
Our dedicated team is available via email at [email protected]. For reference, our physical address is: 1736 Ward Road, El Paso, US 79912.
Do you offer installation services?
Currently, we specialize in providing premium flooring products with global delivery. While we don’t offer installation services directly, many of our products are designed for easy DIY installation, and we’re happy to recommend installation resources in your area.

Didn’t find your question here? Contact us at [email protected] and our flooring specialists will be happy to assist you.